If all recommended troubleshooting procedures have been tried and the modem still does not function, it could be an ACPI issue. We suggest you check with your system manufacturer or motherboard manufacturer for any BIOS updates. It is possible that the BIOS does not fully support the Advanced Configuration and Power Interface (ACPI) and needs to be updated. If there are no updates available for your system and/or motherboard, then the modem will not be compatible until you can somehow disable ACPI in the BIOS. The only way to properly disable ACPI is to disable the ACPI option in the BIOS before installing Windows.
Articles in this section
- Model 3095: AOL troubleshooting tips
- Model 3095: Error 692 or similar error
- Mac not recoginzing USB modem after upgrading to OS X El Capitan
- Factors Affecting 56K Connections
- Whenever I try to access my PCI modem, I get an error "OpenComm: Port already open" and the modem doesn't respond to commands. How do I fix this?
- Model 3090: When I shut down and restart my computer, the modem does not respond and the LEDs are off. What should I do?
- Is there a way to request that Model 3025C reports the DCE (modem-to-modem) rate, which would be displayed in the "Connected at" dialog box? It's more useful than the DTE (computer-to-modem) rate.
- When I click More Info or Query Modem in Control Panel | Modems or Phone and Modem Options, it shows the device is working properly, but "AT#CLS=?" responds "command not supported." Is this normal?
- When I run the Windows XP installation program, which checks my Windows ME system in preparation for an upgrade, the Upgrade Report says: The following might need an upgrade/additional files/drivers: HCFMODEMWDM(Zoom PCI Modem Enumerator)
- I upgraded my computer, now my V.92 PCI modem doesn't work properly. It seems to be using the standard/built-in rather than the Zoom drivers. I also tried installing the latest driver from your website. Any suggestions would be appreciated.