Question: I lost cable connection to my cable modem because of a sudden outage and although the lights on the Zoom Cable modem indicates it is connected to the cable service. My router is not giving me a connection to the Internet. What should I do?
Answer: Whenever you have problems with the connection between the cable modem and your router, the best thing to do is to power down completely both the cable modem and the router.
1. Power up the cable modem and wait for it to sync completely up to the cable service.
2. Once you have solid lights on DS, US and ONLINE, then power up the router. This should allow the router to receive the WAN IP from the Zoom modem and be connected to the internet. If devices like PCs, tablet and phones still have issues, power cycle them as well to obtain a new IP Addresses.