How do I configure my Zoom ATA device for Broadvoice VoIP service?

Note: This configuration requires ATA firmware revision 1.4.0. If your device has a different firmware revision, in order to automatically receive the 1.4.0 firmware update, please register your device's MAC Address (located on the bottom label) at http://www.zoomtel.com/ata_update. (To find your ATA's firmware revision, see FAQ 988.)

Broadvoice is not compatible with Zoom X5v and V3 devices.

First, you must access the ATA Manager:

• If you are using a Windows computer, download and run the Zoom ATA Manager.
• If you are using a non-Windows computer, or if the Zoom ATA Manager will not run on your computer, you can access the ATA Manager by entering the ATA’s IP address in your web browser’s address field. (Refer to FAQ 986 if you are not sure how to find your ATA’s IP address.)
• When prompted for a Username and Password, enter the following in lowercase letters:
       Username: administrator
       Password: metamorph

Once you are logged into the ATA Manager, click the Advanced icon at the top of the screen and then, in the left column, select VoIP Accounts and then Your VoIP Account.

On the Your VoIP Account page, enter the following:

Parameter	Setting
SIP Enable	Enable
Service Provider Name	Broadvoice
Outbound Caller ID	Type your name or a display name you want to use
Phone Number (SIP User ID)	Type your Broadvoice number (e.g., 6171231234)
Auth User Name	Type your Broadvoice number (e.g., 6171231234)
Auth Password	Type your Broadvoice password
SIP Server	sip.broadvoice.com
Auth Domain	Leave this field blank
Outbound Proxy	proxy.chi.broadvoice.com (or choose a different proxy server--see Choosing a Proxy Server below for more information)
Register Domain	proxy.chi.broadvoice.com (or choose a different proxy server--see Choosing a Proxy Server below for more information)
ReReg Interval	120
Subscribe Domain	Leave this field blank
ReSub Interval	1800
Use Outbound Proxy for REFER	Disable
Ring Type	1
Dial Prefix	Leave this field blank
Preferred Codecs	Leave these settings blank

Now click Save These Settings and then click Reboot ATA.

Choosing a Proxy Server

Broadvoice has seven proxy servers:

proxy.lax.broadvoice.com
proxy.dca.broadvoice.com
proxy.mia.broadvoice.com
proxy.atl.broadvoice.com
proxy.chi.broadvoice.com
proxy.bos.broadvoice.com
proxy.nyc.broadvoice.com

If you are not sure which proxy server to use, try pinging each one individually (for example, issue the command ping proxy.lax.broadvice.com in a command prompt) and select the one with the shortest ping times. Then enter that proxy address in the ATA's Outbound Proxy and Register Domain fields. 

For a screenshot of an example configuration, click ATA_Broadvoice.jpg in the File Attachments area below.