Note: This configuration requires ATA firmware revision 1.4.0. If your device has a different firmware revision, in order to automatically receive the 1.4.0 firmware update, please register your device's MAC Address (located on the bottom label) at http://www.zoomtel.com/ata_update. (To find your ATA's firmware revision, see FAQ 988.)
Broadvoice is not compatible with Zoom X5v and V3 devices.
First, you must access the ATA Manager:
- If you are using a Windows computer, download and run the Zoom ATA Manager.
- If you are using a non-Windows computer, or if the Zoom ATA Manager will not run on your computer, you can access the ATA Manager by entering the ATA’s IP address in your web browser’s address field. (Refer to FAQ 986 if you are not sure how to find your ATA’s IP address.)
- When prompted for a Username and Password, enter the following in lowercase letters:
On the Your VoIP Account page, enter the following:
|Service Provider Name||Broadvoice|
|Outbound Caller ID||Type your name or a display name you want to use|
|Phone Number (SIP User ID)||Type your Broadvoice number (e.g., 6171231234)|
|Auth User Name||Type your Broadvoice number (e.g., 6171231234)|
|Auth Password||Type your Broadvoice password|
|Auth Domain||Leave this field blank|
|Outbound Proxy||proxy.chi.broadvoice.com (or choose a different proxy server--see Choosing a Proxy Server below for more information)|
|Register Domain||proxy.chi.broadvoice.com (or choose a different proxy server--see Choosing a Proxy Server below for more information)|
|Subscribe Domain||Leave this field blank|
|Use Outbound Proxy for REFER||Disable|
|Dial Prefix||Leave this field blank|
Leave these settings blank
Now click Save These Settings and then click Reboot ATA.
Choosing a Proxy Server
Broadvoice has seven proxy servers:
If you are not sure which proxy server to use, try pinging each one individually (for example, issue the command ping proxy.lax.broadvice.com in a command prompt) and select the one with the shortest ping times. Then enter that proxy address in the ATA's Outbound Proxy and Register Domain fields.
For a screenshot of an example configuration, click ATA_Broadvoice.jpg in the File Attachments area below.